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Research Goal
Refund Policy
Last updated: June, 2025

This Refund Policy outlines the terms and conditions for requesting refunds for our services. We are committed to ensuring customer satisfaction while maintaining fair business practices.

Table of Contents

Overview

At Research Goal, we strive to provide high-quality research services and tools. We understand that circumstances may arise where you need to request a refund. This policy explains when refunds are available and how to request them.

Customer satisfaction is our priority

Refund Eligibility

Eligible for Full Refund

  • Service not delivered within the promised timeframe
  • Technical issues preventing access to paid features for more than 48 hours
  • Duplicate charges or billing errors
  • Cancellation within 7 days of initial subscription (for new users only)

Eligible for Partial Refund

  • Service quality issues that significantly impact functionality
  • Downgrade requests within the current billing period

Time Limits

Refund requests must be submitted within 30 days of the original purchase

Documentation Required

Valid proof of purchase and detailed reason for refund request

Refund Process

To request a refund, please follow these steps:

1

Submit Request

Contact our support team with your refund request including order details and reason

2

Review Process

Our team will review your request within 2-3 business days

3

Decision Notification

You'll receive an email with our decision and next steps

4

Refund Processing

If approved, refund will be processed to your original payment method

Required Information

  • • Order number or transaction ID
  • • Email address associated with the account
  • • Detailed reason for the refund request
  • • Any supporting documentation or screenshots

Processing Timeframes

Review Time

2-3 business days

Time to review and approve/deny refund requests

Processing Time

5-10 business days

Time for refund to appear in your account

Note: Processing times may vary depending on your payment method and financial institution. Credit card refunds typically process faster than bank transfers.

Non-Refundable Items

The following items are not eligible for refunds:

  • Custom research services that have been completed and delivered
  • Digital downloads that have been accessed or downloaded
  • Services used for more than 30 days
  • Promotional or discounted services (unless required by law)
  • Third-party services or integrations

Partial Refunds

Partial refunds may be issued in the following circumstances:

Service Issues

Partial refunds for documented service disruptions or quality issues

Plan Downgrades

Credit difference when downgrading within billing period

Disputes and Chargebacks

Important Notice

Before initiating a chargeback with your bank or credit card company, please contact our support team. We're committed to resolving issues directly and can often provide faster resolution than the chargeback process.

Chargebacks may result in account suspension and additional fees. We prefer to work with customers directly to resolve any billing disputes.

Policy Modifications

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the updated policy.

Notification: We will notify users of significant policy changes via email and prominent website notices at least 30 days before implementation.

Contact Us

For refund requests or questions about this policy, please contact our support team:

Response Time

Within 24 hours during business days

Subject Line Format: "Refund Request - [Order Number]" for faster processing